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Author Topic: 156 case failure update.  (Read 696 times)

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Offline Old Iron Logging

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156 case failure update.
« on: April 12, 2011, 11:22:57 am »
Saw has been at the distributer for 5 weeks. Saw is to be repaired under warranty ( second 156 with **** case also).

Call this morning said to expect a wait of 3 more weeks as there are no crankcases in North America. New cases must come from Italy but are on backorder.

2 months for saw repairs is beyond reasonable.

I am dropping the Efco line of saws. Will keep an account open to service saws that are out.

The Efco saws are nice saws but they have no support system in place.
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Offline Old Iron Logging

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Re: 156 case failure update.
« Reply #1 on: April 20, 2011, 03:00:47 pm »
Got a call today. New saw will be sent out tomorrow at no charge. This came from Efco. They said that they were not proud of the treatment that I received from the Distributer.

Took alot of calls but I finally got thru to someone who cared.  :)
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Offline olyman

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Re: 156 case failure update.
« Reply #2 on: April 24, 2011, 07:40:19 pm »
the people in ohio,,care--been there..i had trouble,,with my distributor also--we seem to have a understanding now!!!! ;D ;D
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Offline Old Iron Logging

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Re: 156 case failure update.
« Reply #3 on: May 03, 2011, 09:38:41 pm »
Good news is that I got a replacement saw today, bad news is that they sent a 165.
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