Author Topic: Husqvarna Diagnostics tools  (Read 1113 times)

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Offline Magnus

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Husqvarna Diagnostics tools
« on: December 19, 2013, 06:46:36 am »
Some time has passed now and there is more that use these I guess.

Perhaps it is a bit early to ask yet, but I do it anyway.

What is your experience with it?

What rutines do you have on sales or services?
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Offline KilliansRedLeo

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Re: Husqvarna Diagnostics tools
« Reply #1 on: December 19, 2013, 05:41:44 pm »
Not sure I understand. Are you speaking of the diagnostic tools used for the Auto Tune equipped saws?
"When the people fear the government...you have tyranny....When the government fears the people....you have liberty"

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Offline Magnus

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Re: Husqvarna Diagnostics tools
« Reply #2 on: December 20, 2013, 07:48:42 am »
Yes. This was my thought, I edit post to be more clear.
I was reading a old post and thought I would ask as it was just William and a couple more that had it then and there is still many sellers and shops that don't.

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Offline Magnus

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Re: Husqvarna Diagnostics tools
« Reply #3 on: December 20, 2013, 07:49:39 am »
I guess I don't edit it as it is not possible anymore.
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Offline 660magnum

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Re: Husqvarna Diagnostics tools
« Reply #4 on: December 20, 2013, 10:03:42 am »
I guess I don't edit it as it is not possible anymore.
Magnus, if it is a file in this forum, cut4fun can most likely edit it for you? Send him a ASCII file of what you want it to say and he can paste it in there for you and remove the unneeded portion?

Be sure and supply a link of the file to be edited so he does not have to search for it?
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That knowledge can live after us... and that "Pays It Forward".
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Offline Magnus

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Re: Husqvarna Diagnostics tools
« Reply #5 on: December 20, 2013, 10:32:00 am »
Nah, it is not that important.
I was just wondering and thought it might be a interesting topic.
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Offline KilliansRedLeo

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Re: Husqvarna Diagnostics tools
« Reply #6 on: December 20, 2013, 06:19:37 pm »
Well, I have an opinion based on our local dealers. The biggest problem is that the staff at most dealers, especially the technical staff does not have enough of the required computer familiarity in order to install manage, operate and use the computer aided tools effectively.

When the staff has these capabilities the software can be quite useful.
"When the people fear the government...you have tyranny....When the government fears the people....you have liberty"

Thomas Jefferson
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Offline Magnus

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Re: Husqvarna Diagnostics tools
« Reply #7 on: December 21, 2013, 07:35:28 am »
This is one of the smaller issues I heard of so far. Not that it is trivia, but thgere are bigger problems I think that need lifting.

Not many do notes or report to HVA unless it is warranty claim.
Few hook them up and update before it is sold, even fewer I think run them before customer get them.

This is a super fine thing to use a direct link between shop and HVA so they get to know what is Actually happening instead of believing all is fine as they hear nothing until sales drop and customers run other brands.
This IMO is most important. To let HVA know every little thing that happens so they get a chance to evaluate and correct.

I talked to some designers and engineers and we have completely different opinions on how much saws are repaired.
They said they then needed to go thru part sales lists to see, but with this system they get info first hand, strait from service bench.
It can't be better...

It is a different thinking. The ones that never report what they find in the saws don't help preventing it to happen again.

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Offline KilliansRedLeo

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Re: Husqvarna Diagnostics tools
« Reply #8 on: December 21, 2013, 09:11:15 am »
Magnus, I agree completely with your thoughts and observations. All our printers, copiers etc that are connected send their opertional state, and software status back to Xerox on a scheduled basis. It is not hard to upload data back to HVA but people need to do it just as you said.

I agree that doing so will lead to fewer problems and earlier warnings o HVA on problems.

Perhaps HVA could train the factory reps on how to connect the diagnostic tools and upload data and they could train the dealers. However it may be that the dealers think that doing this is work they are not getting paid for and are not doing it for that reason.

There are and always will be those dealers who think that a 5 minute software upgrade on a customers saw will reduce service revenue, how much could they actually charge for this service. In my area dealers are charging 65-100$ an hour for labor to repair a saw!
"When the people fear the government...you have tyranny....When the government fears the people....you have liberty"

Thomas Jefferson
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Offline Magnus

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Re: Husqvarna Diagnostics tools
« Reply #9 on: December 21, 2013, 09:29:05 am »
We talked about this in a thread earlier here and I think more here has the tools to hook them up now than before.

Internet sellers, how do they do?
Chainsaw nut!

 

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