Chainsaw Repair

Dealers New Used OEM Aftermarket Chainsaw Parts online => Other dealers online => Topic started by: SDB777 on February 06, 2014, 07:03:08 am

Title: Baileys....what the ??
Post by: SDB777 on February 06, 2014, 07:03:08 am
Not saying 'dont buy' but then again....you can do what you want.

My last three orders for small items, totalling maybe $650 or so, have been showing as 'In Stock' when I click the 'checkout' button thing. At this point I usually start making excuses to the 'the one that must be obeyed'...
After three days and no 'shipping notification', I get nervous and wonder if I turned off notiifcations.

Items are just sittiing in que with no status update available. Each time it is a sale item and maybe has a shipping discount to further assist the excuses I give to her. Send email, wait two or three days, send another... Each of the last three orders are the same....."Back Ordered"!!
If I wanted to be part of a group purchase(sale with no stock is typically done like this), I would be prepared to wait a month, but not for items 'In Stock'!!!

I have requested a message from the owner as to why I should continue trying to be a customer.
I have requested a refund.


Let's see what kind of customer service I receive.....



Scott (my customers are my pride-n-joy) B
Title: Re: Baileys....what the ??
Post by: aclarke on February 06, 2014, 12:31:49 pm
That sucks. I never had any issues, what does customer service say!
Title: Re: Baileys....what the ??
Post by: KilliansRedLeo on February 06, 2014, 01:05:56 pm
I do not do business with Bailey's anymore because their shipping charges got outrageous! When I did however I never had a problem with them.
Title: Re: Baileys....what the ??
Post by: Cut4fun . on February 06, 2014, 01:08:01 pm
I've had my hands smacked on a  site for speaking bad about baileys. They told me to not bite the hands that feed them. Because baileys is a sponsor of their site.   I had to back off but think it is total BS that you cant speak bad about sponsors if they are screwing up to warn others.. But understand their in it for the money at FF. 

Guess what, I  dont let any sponsors here or except members donations.  SO SPEAK YOUR PIECE ON THIS if you have bad experiences with online sellers.  My hands are not tied by anyone.  ;) ;D

Had orders get lost, take a week to show up.  Never had orders go through sometimes.  Screwed up discounts and never got it right. ETC ETC.

I quit shopping there last year or year before.  Starting even having troubles with my smaller orders.  Talked to customer service and still no help. I gave up and canceled last order.
Title: Re: Baileys....what the ??
Post by: mdavlee . on February 06, 2014, 03:00:57 pm
Yeah shipping charges are out of control there. If you call in and order you can tell them you want USPS priority and they'll do it. I do that with Madsens as it's 2-3 day from out west instead of 6.
Title: Re: Baileys....what the ??
Post by: Cut4fun on February 06, 2014, 03:07:56 pm
Oh plus they removed the post that talked about their poor service.
Title: Re: Baileys....what the ??
Post by: srcarr52 on February 06, 2014, 04:36:26 pm
I quit using Baileys as well because of their shipping charges and things being on backorder all the time.  Their service was going downhill before they downsized.

I now use northwoodsaw and weedeaterman.
Title: Re: Baileys....what the ??
Post by: KilliansRedLeo on February 06, 2014, 10:13:24 pm
But Weedeaterman is really just a profit cover over hlsproparts!
Title: Re: Baileys....what the ??
Post by: SDB777 on February 07, 2014, 08:04:55 am
Update:

Seems the reply email went unanswered for 6hours, so I resent the same email four times in a row.  Three hours later.....I get an answer, better(or worse) yet I get a run-around.  Instead of refunding the monies as I requested, they want to send me things I don't want(think if I wanted something else, I would have ordered it that way)?

I asked for an email from the owner....something simple like why I should continue trying to be a customer.  That didn't come across the cyberspace line.


Resent my request for the return of my funds.  Twice(just increase they don't like answering the first one).
Also informed them this was the last request to get my funds back.
I paid through PayPal(I'll file a depute/complaint if I need to go that route).

Pretty much figure I'll be completely done with them from this point on....





Scott (guess I'll look for a different place for 'stuff') B
Title: Re: Baileys....what the ??
Post by: SDB777 on February 07, 2014, 08:30:39 am
I've had my hands smacked on a  site for speaking bad about baileys. They told me to not bite the hands that feed them. Because baileys is a sponsor of their site.   I had to back off but think it is total BS that you cant speak bad about sponsors if they are screwing up to warn others.. But understand their in it for the money at FF. 

Guess what, I  dont let any sponsors here or except members donations.  SO SPEAK YOUR PIECE ON THIS if you have bad experiences with online sellers.  My hands are not tied by anyone.  ;) ;D

Had orders get lost, take a week to show up.  Never had orders go through sometimes.  Screwed up discounts and never got it right. ETC ETC.

I quit shopping there last year or year before.  Starting even having troubles with my smaller orders.  Talked to customer service and still no help. I gave up and canceled last order.



BTW....thank you for having this site for us "Cut4Fun"!!!

The FF place banned me for speaking my mind once......didn't realize what had happened until two days later when I tried to log back in(no message saying anything?)!  Guess that kind of thing happens in a lot of places though, I don't know that for sure....but human nature and greed sometimes has a way of making for weird bed partners?

I understand having 'sponsoring companies' to reduce the overall cost of running something, but when they allow the 'sponsor' to control what is said.....whew, I'll rein it back in and stop before a pop a blood vessel!


Thanks!  Enough said!!





Scott (and maybe I can learn something too) B
Title: Re: Baileys....what the ??
Post by: srcarr52 on February 07, 2014, 11:46:34 am
But Weedeaterman is really just a profit cover over hlsproparts!

Don't care, they give me a better deal than hl and their fast and friendly.
Title: Re: Baileys....what the ??
Post by: 660magnum on February 07, 2014, 12:24:18 pm
I've made a few purchases from Bailey's and it was always some sale of a deal.

But their picking times, delivery, and the prices they charge for shipping are terrible even from the Woodland location.

I try to buy from somewhere else if I can. Never any slow and expensive problems with other sources like with Bailey's.
Title: Re: Baileys....what the ??
Post by: Philbert on February 07, 2014, 01:21:45 pm
I like Bailey's.  I have had some great service, some mediocre service, etc.  But anytime I have had problems, they have been resolved. 

I like the range of items they carry and their special deals. Shipping costs have sometimes been an issue, so I try to plan ahead when I can, and wait for their special sales (e.g. 'Free shipping with orders above $X  ')

I miss their Master Catalog: Forestry Suppliers just mailed out their large catalog and it reminded me how a 'catalog' is different from a 'web site'.  If I know exactly what I am looking for, I can do an Internet search or try to look it up on a web site.  Too often, even when I know what I am looking for, I cannot find an item due to the way it is categorized or listed on a site.  I can't order anything if I don't know what they carry.

Browsing through a catalog lets me know about things that I did not even know existed (or that I needed!). Catalog descriptions, specifications, and photos are important to me in understanding, comparing, and choosing an item.  I also like to be able to ask someone (who actually knows something) questions if needed, or to confirm something.

Better web sites get this descriptive thing.  Amazon.com is one of the best for photos, descriptions, specifications, and customer comments (which help when they are objective and descriptive).  Northern Tool is pretty good, and they also have catalogs.  Bailey's is usually pretty good, but they sometimes categorize things in funny ways.  But they still miss that 'discovery' thing of a printed catalog.

Of course, there can always be errors in listings, printed, or on line. But these descriptive factors help make a site better than one that just lists part names, stock numbers, and prices.

JMHO

Philbert

Title: Re: Baileys....what the ??
Post by: 660magnum on February 07, 2014, 01:33:48 pm
In the past, even Bailey's web site was not complete for they offered many items that were not on the web site and you had to call and inquire.

With their recent reorganization and consolidation in Woodland rather than Laytonville, I do not know if that is still true?
Title: Re: Baileys....what the ??
Post by: mdavlee . on February 07, 2014, 02:23:22 pm
Well a lot of the laytonville employees have started their own place. Gregg has started sponsoring AS with the new company yesterday.
Title: Re: Baileys....what the ??
Post by: Cut4fun on February 07, 2014, 02:41:00 pm
Whats the shop Greg opened?  Link it if you can.
Title: Re: Baileys....what the ??
Post by: 660magnum on February 07, 2014, 02:47:37 pm
I was smelling around over there and couldn't pick him out.
Title: Re: Baileys....what the ??
Post by: mdavlee . on February 07, 2014, 03:05:38 pm
Left coast supplies.   http://leftcoastsupplies.com
Title: Re: Baileys....what the ??
Post by: SDB777 on February 07, 2014, 03:21:21 pm
Finally.....

Got a response.  Very short and to the point.  My refund will be issued(guess PayPal contacted them?).
Apparently the owner doesn't feel the need to explain why I should still "try to be a customer"?  Not a whisper......

So that is what they shall receive from me....silence, no orders, nada.



BTW, this is the third time I have had problems...out of four orders. 
All of the times the items were on sale with some sort of shipping deal, each time the items were showing as 'in stock', and each time the order was then placed into a 'back ordered'....wait times varied between 2 weeks and 2 months.
I did have one order in between those times that were for items that were not on sale and did not have a shipping 'deal' that went through and shipped immediately.......just seems to 'fishy'.



Scott (the three strikes thing happened) B
Title: Re: Baileys....what the ??
Post by: Cut4fun on February 07, 2014, 03:29:58 pm
Left coast supplies.   http://leftcoastsupplies.com

I would have no problem supporting Gregg as long as it has nothing to do with baileys.  Thanks for link.
Title: Re: Baileys....what the ??
Post by: 660magnum on February 07, 2014, 03:32:02 pm
Was Bailey's bought out in the recent past?
Title: Re: Baileys....what the ??
Post by: mdavlee . on February 07, 2014, 03:33:57 pm
No they shut down the laytonville store
Title: Re: Baileys....what the ??
Post by: Playinwood on February 07, 2014, 04:24:24 pm
He got is shop open? it was supposed to be last fall.
Kevin I sent you an email last summer ,hinting , because I wasn't sposed to tell;).
A guy in the biz told me Baileys would be bankrupt by last year, he was wrong, but by how long.
Bailey has been really good to me, shipping here is all expensive, so they were no different. Excellent variety, knowledgeable people but lately the shipping periods have gone from 7 to 28 days and some stuffed being drop shipped, and other stuff backordered
Title: Re: Baileys....what the ??
Post by: Al Smith on February 09, 2014, 04:55:11 am
Well now it's all coming together with this information .I had wondered what was up and now I know .


At on time Baileys had tons and tons of old OEM stuff then they pedaled it off .Good old Gregg could find anything then he up and disappeared .


I really haven't had problems other than a few back orders .I had little talk about that bull chit .If you don't have the freakin stuff don't give me that back order nonsense ,I'll get it some place else .

Now about Stihl OEM parts .It's all bootleg and higher than just going to a dealer in the first place .
Title: Re: Baileys....what the ??
Post by: Cut4fun . on February 09, 2014, 10:48:31 am
For the new guys that dont know. If you use HL dont forget to mention this site for a extra 10% off your order.

Just mention this forum and receive 10% discount on your next purchase

http://www.hlsproparts.com/

Title: Re: Baileys....what the ??
Post by: Philbert on February 09, 2014, 12:17:51 pm
Where is Northwoods located?  Can't find any info on their site.

Thanks.

Philbert
Title: Re: Baileys....what the ??
Post by: Cut4fun . on February 09, 2014, 05:48:36 pm
Dont know where but fastest shipping I ever had.
Title: Re: Baileys....what the ??
Post by: mdavlee . on February 09, 2014, 06:09:54 pm
NY I believe
Title: Re: Baileys....what the ??
Post by: Cut4fun . on February 09, 2014, 07:48:59 pm
Curiosity was killing me so I looked up Northwood saw.      Clinton Corners, New York 12514 (877) 845-7574
   
Title: Re: Baileys....what the ??
Post by: SDB777 on February 09, 2014, 07:54:49 pm
Curiosity was killing me so I looked up Northwood saw.      Clinton Corners, New York 12514 (877) 845-7574
   


I ordered some tools and such from them not to long ago.  Very fast!  These people will be getting more of my business...probably soon!



Scott (Baileys still has Irish Cream though) b
Title: Re: Baileys....what the ??
Post by: Philbert on February 09, 2014, 08:48:30 pm
Thanks Cut4fun_!

Philbert
Title: Re: Baileys....what the ??
Post by: Al Smith on February 09, 2014, 09:53:27 pm
I think that guys name is Saul or something like that .Got lots of stuff for sure .Generic piston ring like 5 bucks and stuff like that .
Title: Re: Baileys....what the ??
Post by: 660magnum on February 10, 2014, 01:06:12 am
Clinton Corner's, NY is just a wet spot on the road.

North Wood's does not have a retail showroom location but they have good service.
Title: Re: Baileys....what the ??
Post by: Al Smith on February 10, 2014, 08:07:50 am
I think it's pretty much e-trade with a different slant .You fill out a shopping list and send it in .Then if you want you can call them up and go over it and pay by telephone with a credit card rather than send card numbers over the net .


While on the subject Scott at Chainsawr has changed a little bit as I don't see a phone number and now accepts paypal .It's no big deal as he'll get back pretty quickly with an e-mail .He's pretty quick on shipping also .
Title: Re: Baileys....what the ??
Post by: Cut4fun . on February 10, 2014, 01:42:28 pm
I think it's pretty much e-trade with a different slant .You fill out a shopping list and send it in .Then if you want you can call them up and go over it and pay by telephone with a credit card rather than send card numbers over the net .


While on the subject Scott at Chainsawr has changed a little bit as I don't see a phone number and now accepts paypal .It's no big deal as he'll get back pretty quickly with an e-mail .He's pretty quick on shipping also .

Scott has always took paypal from me since about 07.  All you have to do is look at his sig line here in his username.

http://chainsawrepair.createaforum.com/index.php?action=profile;u=193

Here is his #

(http://i59.photobucket.com/albums/g289/doemaster789/smiles/chainsawr.jpg)



Title: Re: Baileys....what the ??
Post by: Eccentric on February 10, 2014, 02:11:36 pm
That's a late production 82cc McCulloch on Scott's card.  Looks like a PM8200 or Double Eagle 80.8)
Title: Re: Baileys....what the ??
Post by: Philbert on February 11, 2014, 06:51:03 pm
This is from Grande Dog, posted on another forum (maybe he needs an invite?):

Howdy All,

I hope this message finds everything well with you and yours.

Been having some crazy times out west since Bailey's showed us the door. Myself and a few other Bailey's expat's have gotten together and formed an LLC by the name of Left Coast Supplies. To kick things off we're having a "while supplies last" special on some GB bars. They're all made in Australia and the prices are set to move. The site is just coming on so I'm sure we'll have tons of growing pains in the near future. We'll be bringing more product on as soon as we can. You can catch us at www.leftcoastsupplies.com


Regards
Gregg
Title: Re: Baileys....what the ??
Post by: Cut4fun . on February 11, 2014, 08:07:12 pm
Invite if you like. Tell him no sponsor fees here to sell. All is FREE to help folks out.
Title: Re: Baileys....what the ??
Post by: Philbert on February 11, 2014, 08:56:13 pm
Done.

Philbert
Title: Re: Baileys....what the ??
Post by: Al Smith on February 11, 2014, 09:42:48 pm
Hmm ,as Paul Harvey said "the rest of the story ".

All this time I wondered what happened to Gregg .He was doing R and D stuff then poof he was gone like the wind .

I'll make a  little bet,if there is anybody in the world that can find stuff ,he's the man . 
Title: Re: Baileys....what the ??
Post by: mdavlee . on February 12, 2014, 08:14:28 am
Yeah he got a pile of old GB bars now.
Title: Re: Baileys....what the ??
Post by: Al Smith on February 18, 2014, 09:05:22 pm
Speaking of GB bars ,Jeff Sikemma ,if I spelled that name correctly had a bunch of them .Fact he had a bunch of bars period .NOS McCulloch bars by the zillions . I have no idea where he disappeared  to .Had an internet sales site called SNS saws I think .
Title: Re: Baileys....what the ??
Post by: mdavlee . on February 19, 2014, 12:24:14 pm
I think I still have Jeff's number
Title: Re: Baileys....what the ??
Post by: mdavlee . on February 19, 2014, 12:25:30 pm
Nope just a blank contact
Title: Re: Baileys....what the ??
Post by: Cut4fun on March 07, 2014, 07:38:12 pm
Speaking of GB bars ,Jeff Sikemma ,if I spelled that name correctly had a bunch of them .Fact he had a bunch of bars period .NOS McCulloch bars by the zillions . I have no idea where he disappeared  to .Had an internet sales site called SNS saws I think .

Al look what I stumbled across today.     Same person?

FRAWLEYS SAW SHOP
E0838 County Road UU - De Soto, WI 54624
608-648-2496

http://www.loggerchain.com/main.sc
Title: Re: Baileys....what the ??
Post by: Eccentric on March 08, 2014, 03:38:52 pm
Speaking of GB bars ,Jeff Sikemma ,if I spelled that name correctly had a bunch of them .Fact he had a bunch of bars period .NOS McCulloch bars by the zillions . I have no idea where he disappeared  to .Had an internet sales site called SNS saws I think .

Al look what I stumbled across today.     Same person?

FRAWLEYS SAW SHOP
E0838 County Road UU - De Soto, WI 54624
608-648-2496

http://www.loggerchain.com/main.sc

Ted Jankowski has dealt with that seller (they're an ebay seller too) and recommends them.  Don't know if they're the same as SNS saws...
Title: Re: Baileys....what the ??
Post by: Ducksnuff870 on March 12, 2014, 03:13:12 pm
Speaking of GB bars ,Jeff Sikemma ,if I spelled that name correctly had a bunch of them .Fact he had a bunch of bars period .NOS McCulloch bars by the zillions . I have no idea where he disappeared  to .Had an internet sales site called SNS saws I think .

Al look what I stumbled across today.     Same person?

FRAWLEYS SAW SHOP
E0838 County Road UU - De Soto, WI 54624
608-648-2496

http://www.loggerchain.com/main.sc

Ted Jankowski has dealt with that seller (they're an ebay seller too) and recommends them.  Don't know if they're the same as SNS saws...
I bought 2 24" Oregon chains from that store last week. They were at my house in 2 days.. I got a really fair price. Cheaper than the guy thats does my saw work.
Title: Re: Baileys....what the ??
Post by: mowertech on March 23, 2014, 02:52:43 pm
Baileys  do  not  give  reward  points  for  each  dollar  spent  do  they   ? 
Title: Re: Baileys....what the ??
Post by: Philbert on April 10, 2014, 02:26:14 pm
Something similar came up on another site, so I am sharing it here.

Even if Bailey's is not your favorite catalog/on-line seller, they are large enough, and well known enough in the market to serve as a common point of reference.  And their printed catalog is back! (I like to leaf through catalogs in addition to looking up something on line.)

So some guys will look things up on Bailey's and other sites, gather information or price compare, then purchase or order from another seller.  Similar things happen at Sears, Best Buy, etc.  Still has a value, even if you don't like them.

Philbert
Title: Re: Baileys....what the ??
Post by: Eccentric on April 10, 2014, 02:30:40 pm
The big catalog is back?

Edit:

Just went to their site.  2014 master catalog is indeed available.  Requested one.  I haven't gotten a sales flyer in a couple months, so hopefully they'll start coming again too.  I have still been getting the emails....
Title: Re: Baileys....what the ??
Post by: SDB777 on April 10, 2014, 09:50:13 pm
Cool a catalog with pictures and prices of things they can backorder!




Scott (like a dog with a bone regarding bad service) B
Title: Re: Baileys....what the ??
Post by: Eccentric on April 10, 2014, 09:51:44 pm
Cool a catalog with pictures and prices of things they can backorder!




Scott (like a dog with a bone regarding bad service) B

Yeah.............but it's good bathroom reading material.8)
Title: Re: Baileys....what the ??
Post by: SDB777 on April 10, 2014, 09:53:36 pm
Cool a catalog with pictures and prices of things they can backorder!




Scott (like a dog with a bone regarding bad service) B

Yeah.............but it's good bathroom reading material.8)


That's sort of funny, but I've been reading the Darwin Awards for 2013 for my reading material!



Scott (Darwin Awards are awesome) B
Title: Re: Baileys....what the ??
Post by: man of stihl on May 27, 2014, 09:33:13 pm
I can't get on Gregg's site. Any one else??
Title: Re: Baileys....what the ??
Post by: 660magnum on May 27, 2014, 09:42:04 pm
http://leftcoastsupplies.com/product-category/forestry-supplies/chainsaw-tools/

Comes right up - no problem

Gregg doesn't work for Bailey's any more
Title: Re: Baileys....what the ??
Post by: man of stihl on May 27, 2014, 09:45:03 pm
I still can't get it to come up. Is it just me??
Title: Re: Baileys....what the ??
Post by: man of stihl on May 27, 2014, 09:46:28 pm
Says web page not available
Title: Re: Baileys....what the ??
Post by: 660magnum on May 27, 2014, 10:24:17 pm
IDK

It works fine here and I can go all over the site.

I'm in North Central Ohio
Title: Re: Baileys....what the ??
Post by: 660magnum on May 27, 2014, 10:58:25 pm
I just thought of something?

Maybe you are trying to get to Left Coast with a old book mark.

Look them up on Google and try from there?
Title: Re: Baileys....what the ??
Post by: man of stihl on May 28, 2014, 05:49:58 am
It worked this morning... thanks Jim
Title: Re: Baileys....what the ??
Post by: Jason K on March 21, 2015, 04:24:59 pm
I get my some of my chain there and bars and that is it. I never ever have it shipped ups always USPS P. I can not stand ups. I had to many runnins  with them plus there ups shipping prices. I go USPS and Fex for everything. Any ways I never had any troubles with them so far over many years. I will agree shippinr is out of this world. About 90% USPS is cheaper or a few dollars more. I know when I call in they upset becouse they always ship ups. I bet they get a good kick back from ups for main shipper.


Jason
Title: Re: Baileys....what the ??
Post by: 67L36Driver on March 21, 2015, 09:11:19 pm

I do not do business with Bailey's anymore because their shipping charges got outrageous! When I did however I never had a problem with them.

Ordered a bar from Baileys once.  Charged me UPS from California.  Like twenty bux.

Bar was sent from Kansas City, Ks.  A distance of some 60 miles.  Shipping cost Baileys like 8 bux.
Title: Re: Baileys....what the ??
Post by: 660magnum on March 21, 2015, 10:03:42 pm
I got a $10 off in shipping from Bailey's and  when I ordered they sent the package 2 day UPS air and charged me $10 shipping over the price of the bar. That wasn't part of the agreement. Plus they set on the order for two weeks before they shipped it.

I have not ordered from them since. Been two or three years now.

Bailey's is not owned by the same people from northern California that it was years ago.
Title: Re: Baileys....what the ??
Post by: Jason K on March 22, 2015, 02:17:41 am
That sucks. >:(..660
Title: Bailey's security breach Sept 2015-Jan 2016
Post by: Reddog on January 27, 2016, 12:14:05 pm
Heads up if you bought anything during that time.

https://www.baileysonline.com/pdf/databreach_info.pdf


Quote
The compromise event began on September 25, 2015 and involved persons capturing
keystrokes as customers typed information onto BaileysOnline.com. The breach event was
found and confirmed on January 11, 2016 and stopped on January 13, 2016. It was an
exploitation event introduced through a known defect in Windows 2008 Security. The theft
involved @15,000 credit cards used to pay for purchases on our website during the above
time frame. Of these @15,000 cards, nearly 25% were MasterCard® cards, 64% were
VISA® cards, and fewer than 5% and 6% were American Express® and Discover® cards,
respectively.
Title: Re: Baileys....what the ??
Post by: mdavlee . on January 27, 2016, 12:24:03 pm
Wow. I had my debit card hacked in December. Wonder if that's where it came from.
Title: Re: Baileys....what the ??
Post by: Cut4fun . on January 27, 2016, 12:40:14 pm
Thanks for heads up.