Chainsaw Repair

Husqvarna - Stihl - Poulan - Jonsered - Dolmar chainsaws and more => Husqvarna => Topic started by: Energo70 on March 13, 2014, 02:57:13 am

Title: The practice repairing 560XP warm start problem under warranty
Post by: Energo70 on March 13, 2014, 02:57:13 am
For those who work as a Husqvarna service provider, we know that Husqvarna had some major problems
with these models when starting up warm. They improved many things (electronic. carburetor...)
If you get in the shop the model from 2011 with this issue, do you change carburetor with the old one (different connections),
or do you put in new electronic with new type of carburetor?
Thanks.
Title: Re: The practice repairing 560XP warm start problem under warranty
Post by: gunrac on March 13, 2014, 11:50:26 am
For those who work as a Husqvarna service provider, we know that Husqvarna had some major problems
with these models when starting up warm. They improved many things (electronic. carburetor...)
If you get in the shop the model from 2011 with this issue, do you change carburetor with the old one (different connections),
or do you put in new electronic with new type of carburetor?
Thanks.

I'd like to know more about the problems you are having w/the saw. I borrowed a buddy of mines a couple months ago, also a 2011.....he claims he hasn't had any problems w/it.....I may have 3 or 4 hrs. use out of it......and have noticed no starting or running issues w/it.......he had a 24" bar on it, I thought it to be a bit under powered......opened up the muff. a bit, an threw a 20" bar on....turned it into a pretty good runner.

OPP'S......just noticed......mine is not an XP model......it is the 460 X-TORQ....My bad.....been half sick all wk....my head is not working w/my eyes
Title: Re: The practice repairing 560XP warm start problem under warranty
Post by: SawTroll on March 13, 2014, 12:40:08 pm
As far as I know, a large percentage of "warm start issues" are caused by people not reading (or ignoring) the manual, and not performing it the correct way (with "fast idle" activated).
Title: Re: The practice repairing 560XP warm start problem under warranty
Post by: Energo70 on March 13, 2014, 12:51:04 pm
As far as I know, a large percentage of "warm start issues" are caused by people not reading (or ignoring) the manual, and not performing it the correct way (with "fast idle" activated).
560XP, 562XP, 555, 545, 550XP etc. use computer programmed carburetors, no way to adjust anything, and 90% professional users.
Title: Re: The practice repairing 560XP warm start problem under warranty
Post by: KilliansRedLeo on March 13, 2014, 12:53:10 pm
As far as I know, a large percentage of "warm start issues" are caused by people not reading (or ignoring) the manual, and not performing it the correct way (with "fast idle" activated).

'IGNORING' +1
Title: Re: The practice repairing 560XP warm start problem under warranty
Post by: KilliansRedLeo on March 13, 2014, 01:01:40 pm
HVA actually provides updates to the AT firmware. If you have the Auto Tune Diagnostic tool you can obtain the revision level of the current firmware level on the saw, then sign onto dealer support at HVA and check to see if new firmware has been released for the product. If so, you can download it and the diagnostic tool can be used to update the product with the latest firmware.

Computers can do amazing things but in reality they are not very smart. Can do millions of repetitive things very very quickly but the things they do are very simple in nature. Computer controlled devices are set up to work properly within a narrow region of circumstances, go outside that set of parameters and all bets are off. So, the process that SawTroll suggests users are ignoring is within the parameters of the firmware programming and the computer will make the correct decisions and the saw will start.
Title: Re: The practice repairing 560XP warm start problem under warranty
Post by: Energo70 on March 13, 2014, 05:49:56 pm
HVA actually provides updates to the AT firmware. If you have the Auto Tune Diagnostic tool you can obtain the revision level of the current firmware level on the saw, then sign onto dealer support at HVA and check to see if new firmware has been released for the product. If so, you can download it and the diagnostic tool can be used to update the product with the latest firmware.

Computers can do amazing things but in reality they are not very smart. Can do millions of repetitive things very very quickly but the things they do are very simple in nature. Computer controlled devices are set up to work properly within a narrow region of circumstances, go outside that set of parameters and all bets are off. So, the process that SawTroll suggests users are ignoring is within the parameters of the firmware programming and the computer will make the correct decisions and the saw will start.

I work as a repair shop manager for one of Husqvarna dealers in EU...anyway, I found out that internal repair policy changed dramatically in 2014 at least in my country, the repairs became more of a ''let's get the chain'' out of warranty period but with the clear tehnical and factory faults.

Husqvarna made quite some changes with 550XP, 560XP, 562XP... but as it looks there are still problems with the carburetors, it feels like AT is just not there yet, less problems as with 2011, 2012 models but as I see there are still problems with late 2013 models with all the latest upgrades. I'm interested what's the Husqvarna warranty repair practice in other countries.
Title: Re: The practice repairing 560XP warm start problem under warranty
Post by: SawTroll on March 13, 2014, 07:59:20 pm
As far as I know, a large percentage of "warm start issues" are caused by people not reading (or ignoring) the manual, and not performing it the correct way (with "fast idle" activated).
560XP, 562XP, 555, 545, 550XP etc. use computer programmed carburetors, no way to adjust anything, and 90% professional users.

I know very well what it is, and professionals often are more ignorant than informed non-pros + I don't believe the 90% number, but it may of course be correct in your area.  ;)

Also, I didn't mention any adjustment, just using the correct procedure, according to the manual.
Title: Re: The practice repairing 560XP warm start problem under warranty
Post by: 660magnum on March 13, 2014, 08:06:05 pm
I have a 545 and a 550XP and IIRC they are mid 2012 models.

Never any start problems warm or cold. Always perfect.

Before a warm start, I set the choke and turn it off in order to set the fast idle. I never read any manual but common sense told me to do it this way as I seen how it was made.
Title: Re: The practice repairing 560XP warm start problem under warranty
Post by: Cut4fun . on March 13, 2014, 08:09:17 pm
Niko have you ever got any run time on your 560xp you got back in 2011.
 If so is it broken in yet and have you seen any of the many problems that the folks complain about in the UK forums.  Plenty of issues it seems.
Title: Re: The practice repairing 560XP warm start problem under warranty
Post by: Cut4fun . on March 13, 2014, 08:10:38 pm
I remember seeing the 560xp released and many problems abroad. We here had our 562xp recalled during that time and released later after updating.
Title: Re: The practice repairing 560XP warm start problem under warranty
Post by: SawTroll on March 13, 2014, 09:30:19 pm
Niko have you ever got any run time on your 560xp you got back in 2011.
 If so is it broken in yet and have you seen any of the many problems that the folks complain about in the UK forums.  Plenty of issues it seems.

For some odd reason it seems like there have been more issues with those saws in the UK than anywhere else, which may have something to do with the fact that there are many more early 2011 ones there than anywhere else - or it may not.  ???

No, I have not been able to use any chainsaws since 2011, because of joint related health issues. My last surgery for some time (I hope) is due any moment now - and hopefully I will be able to use saws again some time after that....  ;D
Title: Re: The practice repairing 560XP warm start problem under warranty
Post by: 660magnum on March 13, 2014, 09:38:41 pm
Niko have you ever got any run time on your 560xp you got back in 2011.
 If so is it broken in yet and have you seen any of the many problems that the folks complain about in the UK forums.  Plenty of issues it seems.

For some odd reason it seems like there have been more issues with those saws in the UK than anywhere else, which may have something to do with the fact that there are many more early 2011 ones there than anywhere else - or it may not.  ???

No, I have not been able to use any chainsaws since 2011, because of joint related health issues. My last surgery for some time (I hope) is due any moment now - and hopefully I will be able to use saws again some time after that....  ;D
My thoughts are with you with the joint problems as I had bilateral knee replacement 11 years ago after fighting knee and hip problems for a few years. After the knees were replaced, the hips have not bothered me. I guess I have been lucky.
Title: Re: The practice repairing 560XP warm start problem under warranty
Post by: SawTroll on March 13, 2014, 09:54:43 pm
My thoughts are with you with the joint problems as I had bilateral knee replacement 11 years ago after fighting knee and hip problems for a few years. After the knees were replaced, the hips have not bothered me. I guess I have been lucky.

I have quite bad arthritis and some injuries as well. I have had two hip replacements (both the same hip), and what is due now is fixation of a badly damaged and arthritis riddled ancle. Then my back is very painful, but it doesn't look like anything can be done about that.
I guess that is more than enough complaining - I still hope to get back into the woods, and buy more saws!  ;D
Title: Re: The practice repairing 560XP warm start problem under warranty
Post by: 660magnum on March 13, 2014, 10:44:32 pm
Like I said, My thoughts are with you.

Good luck

Jim
Title: Re: The practice repairing 560XP warm start problem under warranty
Post by: SawTroll on March 14, 2014, 12:30:12 am
Like I said, My thoughts are with you.

Good luck

Jim

Thanks! 

..and hopefully your luck will last!  ;D
Title: Re: The practice repairing 560XP warm start problem under warranty
Post by: 660magnum on March 14, 2014, 12:50:33 am
2008 I injured my right ring finger on the end and some kind of sympathetic arthritis set in and stiffened the hand up the where I couldn't use the fingers. The hand was just a club. After a year of that, I started taking glucosamine chondroitin  and it started getting better. After about 6 months, I could pull a chainsaw starter again. I was told that if I quit taking the pills that my hand would get stiff again.

The moral to this story is that it is possible to help with some arthritis problems but if the bones are deformed or cartilage gone I doubt its effectiveness?

I'm a congestive heart failure person that is in AFib. These people tend to have gout due to several reasons one of being the medication we take.  So the doctor prescribed allopurinol 300 which keeps the uric acid level down. No more ghost pains in my fingers and feet.
Title: Re: The practice repairing 560XP warm start problem under warranty
Post by: SawTroll on March 14, 2014, 01:53:24 am
When you say so, I remember I used glucosamine at some point, but I don't remember why I quit using it. I will ask the doctor the next time I visit her - but suspect it was because it didn't work for me.
There are many kinds of Arthritis, and not the same works on all of them. Nothing has worked very well on mine, after Vioxx suddenly were banned many years ago, because of side effects.
Title: Re: The practice repairing 560XP warm start problem under warranty
Post by: 660magnum on March 14, 2014, 02:31:40 am
I'm sure it only works in a narrow realm of conditions.

My aggravating problem is beginning to be peripheral neuropathy. It has been coming on me here and there for 20 years along with carpal tunnel syndrome. Little small things have become a problem for me to pick up or put them in the exact place they belong. I still do fine with a cup of coffee.

Therefore I appreciate the Auto Tune saws like the 560XP where I don't have to use the little screw driver to adjust the needles every day I start to use the chainsaw.

Title: Re: The practice repairing 560XP warm start problem under warranty
Post by: SawTroll on March 14, 2014, 03:42:31 am
I have serious problems with my right hand (I am right handed), but my left is a bit better, so I always dropstart my saws with the left on the rope. I discovered that it is the safest and best way anyway, after I was forced to do it.  ;)

However, I don't have a real problem with adjusting a carb with my right hand, it just hurts, and I have to really focus on the task.
Making a fist is not possible at all, but on the left it is just the middle finger that won't, on the right it is all..
Title: Re: The practice repairing 560XP warm start problem under warranty
Post by: SawTroll on March 14, 2014, 03:56:57 am
I'm sure it only works in a narrow realm of conditions.

My aggravating problem is beginning to be peripheral neuropathy. It has been coming on me here and there for 20 years along with carpal tunnel syndrome. Little small things have become a problem for me to pick up or put them in the exact place they belong. I still do fine with a cup of coffee.

Therefore I appreciate the Auto Tune saws like the 560XP where I don't have to use the little screw driver to adjust the needles every day I start to use the chainsaw.



I never had carpal tunnel, but I know a lot about it anyway, as Witchy had surgery for it 3 times, but that was before I met her. Anyway, she told me a lot about it, and it didn't sound like fun. Still, she was able to operate chainsaws and carry wood many years after those surgeries.
Title: Re: The practice repairing 560XP warm start problem under warranty
Post by: 3000 FPS on March 14, 2014, 10:54:18 pm
I have serious problems with my right hand (I am right handed), but my left is a bit better, so I always dropstart my saws with the left on the rope. I discovered that it is the safest and best way anyway, after I was forced to do it.  ;)

However, I don't have a real problem with adjusting a carb with my right hand, it just hurts, and I have to really focus on the task.
Making a fist is not possible at all, but on the left it is just the middle finger that won't, on the right it is all..

Dang Nikko I guess you adapt the best you can but it sure makes my ailments look insignificant.

About 2 months ago I had severe pain in my left arm and shoulder only to find out it is a pinched nerve in the neck.   But I can tell you this it is nothing from what you have going on.    I can at least get out cut, split, and stack wood and still pretty much do what I want.   I just have to be more careful and smarter.
Title: Re: The practice repairing 560XP warm start problem under warranty
Post by: fatboycowen on March 15, 2014, 09:53:49 am
Good god, this thread is depressing.  I have a 562, and i'm getting old, and starting to get joint pain...
Title: Re: The practice repairing 560XP warm start problem under warranty
Post by: KilliansRedLeo on March 15, 2014, 10:29:07 am
Hell, you get old, stuff starts to wear out.....you just put up with it!
Title: Re: The practice repairing 560XP warm start problem under warranty
Post by: SawTroll on March 15, 2014, 12:12:32 pm
Hell, you get old, stuff starts to wear out.....you just put up with it!

You don't have much choise really, giving up is not an option!
Title: Re: The practice repairing 560XP warm start problem under warranty
Post by: KilliansRedLeo on March 15, 2014, 12:24:09 pm
+1 Troll!