Author Topic: STIHL not standing by their product - repair costs more than paid originally  (Read 1136 times)

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Offline ohio andy

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    One year Anniversary Quick Poster Karma Good Level 3 10 Posts Linux User
I guess i see it this way. You purchased a saw with a warranty that covered it for a specified period of time. had the issue occurred during that time, they woyuld have gladly repaired the saw. However, you are now outside of the specified time period and you still want them to fix it? Really?


Try that with your vehicle and see where you get. I had an $800 antilock brake pump go out on my truck at 37,100 miles. Yes i paid the bill in full, even though the 3 years on the 3 yr/36,000mile warranty had not expired.  I knew driving into the dealer the warranty was expired and really didn't expect anything.   They felt bad and sold me the part for cost and did not charge labor to install it.  But, i purchased it there and was very polite through the process.
 
Can't please everyone all the time. Sorry for your issues, but i probably would have hung up on you too.

 

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