Author Topic: solo USA website order.....  (Read 105 times)

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Offline fordfairlane78

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solo USA website order.....
« on: February 11, 2014, 12:01:21 pm »
Has anyone ever ordered from this site? I did this morning and received a strange call 1/2hr later. A gentleman I assume is a rep for solo tells me that the part I ordered was obsolete and the new part was cheaper. ...great but now it gets strange...He needed my cc # & information to cancel my previous order & place my new order????? I asked if he could cancel and I just reorder..He puts me on hold and comes back saying it will take 24hrs to process the original info but I will have to contact him with once again my cc info tomorrow to cancel? ??? ...He did email me with all the new information and his # & extension. ...not trying to be paranoid but this seems odd
Trapped in time, surrounded by evil, low on gas

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Offline 660magnum

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Re: solo USA website order.....
« Reply #1 on: February 11, 2014, 12:13:34 pm »
Compare what info you got from him with the website and see if there is a match?
We should share what we know... someone may learn...
That knowledge can live after us... and that "Pays It Forward".
Be all that you can be . . .

Offline KilliansRedLeo

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Re: solo USA website order.....
« Reply #2 on: February 11, 2014, 12:33:32 pm »
 Solo USA is in Virginia, compare the number he left with the Virginia area code and prefix to see if he is calling from where they are. I have ordered from them before but I placed a phone order so was told that the part I was trying o order was NLA. Their web site seems to be out of sync with what is really available. This was an older Solo 654 aka Homelite 340, I was able to get a NOS Homelite part from Rothmansales.com.
"When the people fear the government...you have tyranny....When the government fears the people....you have liberty"

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Offline fordfairlane78

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Re: solo USA website order.....
« Reply #3 on: February 11, 2014, 05:49:57 pm »
Just woke up and checked the Google the phone # & it is legit.....can't be to cautious. ...that is very fast & good cs...just not that common for a company to be that on top of things...
Trapped in time, surrounded by evil, low on gas

Offline 660magnum

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Re: solo USA website order.....
« Reply #4 on: February 12, 2014, 12:00:21 am »
I don't blame you
We should share what we know... someone may learn...
That knowledge can live after us... and that "Pays It Forward".
Be all that you can be . . .

Offline fordfairlane78

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Re: solo USA website order.....
« Reply #5 on: February 12, 2014, 09:54:27 am »
Well since all the #'s checked out I went ahead with the call to the rep this morning and everything seems ok. Even added to my order as i forgot to order another part that i needed as well. Very proactive customer service which is great but surprising considering that Solo does not push their product very hard in the U.S. I told a gentleman here locally that his homelite chainsaw was actually a rebadged solo. he stated that he had never heard of them while his friend chimed in that solo did make saws but they went out of business in the 60's & I was full of .....well needless to say I feel somewhat "solo" by having knowledge of Solo chainsaws here in the sunflower state.
Trapped in time, surrounded by evil, low on gas

Offline 660magnum

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Re: solo USA website order.....
« Reply #6 on: February 12, 2014, 12:25:44 pm »
Must of the chainsaw manufacturer's websites have old or inaccurate info.
We should share what we know... someone may learn...
That knowledge can live after us... and that "Pays It Forward".
Be all that you can be . . .

 

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