Chainsaw Repair

I like Bailey's.  I have had some great service, some mediocre service, etc.  But anytime I have had problems, they have been resolved. 

I like the range of items they carry and their special deals. Shipping costs have sometimes been an issue, so I try to plan ahead when I can, and wait for their special sales (e.g. 'Free shipping with orders above $X  ')

I miss their Master Catalog: Forestry Suppliers just mailed out their large catalog and it reminded me how a 'catalog' is different from a 'web site'.  If I know exactly what I am looking for, I can do an Internet search or try to look it up on a web site.  Too often, even when I know what I am looking for, I cannot find an item due to the way it is categorized or listed on a site.  I can't order anything if I don't know what they carry.

Browsing through a catalog lets me know about things that I did not even know existed (or that I needed!). Catalog descriptions, specifications, and photos are important to me in understanding, comparing, and choosing an item.  I also like to be able to ask someone (who actually knows something) questions if needed, or to confirm something.

Better web sites get this descriptive thing.  Amazon.com is one of the best for photos, descriptions, specifications, and customer comments (which help when they are objective and descriptive).  Northern Tool is pretty good, and they also have catalogs.  Bailey's is usually pretty good, but they sometimes categorize things in funny ways.  But they still miss that 'discovery' thing of a printed catalog.

Of course, there can always be errors in listings, printed, or on line. But these descriptive factors help make a site better than one that just lists part names, stock numbers, and prices.

JMHO

Philbert